Beautylish Help

Customer Service

Our Customer Service Teams in San Francisco and Philadelphia are ready to assist you. Feel free to contact us about order questions, issues, or anything else!

Beauty Advice

Beautylish’s team of makeup artists and beauty experts are here to help. If you need assistance in anything from color matching to your perfect skin care regimen, we are here to assist.

Browse products

There are a number of ways you can find products:

• By Brands - If you are looking for a specific brand, simply click “BRANDS” and select the brand you are looking for.

• By Category – You can browse categories on the top navigation menu. When you click on a category, it will open a list of more specific sub-categories. When you are on a sub-category page, you can narrow your choices further by selecting one of the filters on the left-hand side of the page.

• Product Search – Click the magnifying glass icon on the top navigation and simply type the product or brand name you are looking for into the search bar at the top of the site and click "Search." Make sure to select “Shop” for the category.

Re-stock information

If an item is out of stock, you can enter your email address to receive an email once the item is back in stock.

Shopping Bag

Please note that placing an available item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after you place your order and receive an e-mail confirmation that we've received your order.

Items removed from your shopping bag

An item might be removed from your shopping bag for one of the following reasons:

1. The item is out of stock on Beautylish.

2. The item is no longer available on Beautylish.

3. The item is a promotional product which is no longer available on Beautylish.

Place an order

Process of placing an order

You can place an order by following these steps:

1. Go to the product page and click "ADD TO BAG."

2. You can review the items in your shopping bag by clicking “Your Bag” on top right of the site. Once you are ready to place an order, click “View Bag.”

3. Click “Check out” to proceed with your order. You can also remove or change the quantity of items.

Remove items

Go to Your Bag page and click the "Remove" link under the quantity column. Your shopping bag will automatically recalculate your total.

Change the quantity of items

Change the number in the box under the quantity column. Your shopping bag will automatically recalculate, indicating both the unit price and the total price of the quantity added.

1. If you have not logged in, you will be directed to log in or create an account. Please enter your email address and click “Confirm to Checkout.”

2. Select or enter your shipping address and preferred payment method.

3. Shipping address Enter your shipping address. Please type all information in English.

4. Shipping service Select your shipping service.

5. Gift note If this is a gift for someone special, you can include a handwritten gift note! You can select the check box and leave a message in the box (English only).

6. Payment methods You can choose to pay by credit card, PayPal or Alipay.

7. Click "Place order." Your order has been successfully placed when you see the final order confirmation page.

8. After you have successfully placed your order, you will receive a confirmation email with your order details. This email is your receipt and can be printed for your records.

The order confirmation email includes:

• Your order number (the same number that appears on the order confirmation page).
• Details of the products and corresponding prices.
• Order summary including applicable credits and discounts.
• Your shipping and billing information.
• Estimated order delivery timeframe.

Gift wrapping service

Unfortunately, we do not offer a gift wrapping service. However, our Fulfillment Teams in San Francisco, Philadelphia, and Hong Kong thoughtfully wrap and securely pack your products to ensure they arrive quickly and safely. You can also include a handwritten message with the package too!

Your order

Order status

We have the following order status for your order.

• Pending: Confirming your order.

• Confirmed: Your order is being printed and/or assembled.

• Shipped: Your order has shipped.

• Cancelled: Your order has been cancelled.

Find your order number

You can find your order number by logging into your account and navigating to order history or you can also find it on your order confirmation email.

Modify your order

Unfortunately we cannot modify orders once they have been placed. You need to cancel your order and place a new order. Please note that you can cancel an order while its status is pending, confirmed or processing. Once your order shows as shipped we cannot cancel your order. If your order has shipped, please contact us at service@beautylish.com for assistance.

Cancel your order

To cancel an order, click "Cancel Order" on the Order History page.

You can cancel an order while it is pending, confirmed or processing. Once your order shows as shipped, we cannot cancel or modify your order. If your order has shipped, Please contact us at service@beautylish.com for assistance.

Beautylish Gift Card Terms and Conditions

Beautylish Gift Cards can be redeemed for Shop Credit toward the purchase of merchandise on Beautylish. Shop Credit can not be used to purchase Gift Cards.

Shop Credit from multiple Gift Cards can be used toward a single purchase. If the amount of Shop Credit does not cover the total order amount, you must pay the balance with a valid payment method. If the amount of Shop Credit exceeds the purchase amount, the balance will be retained on your account and applied toward a future purchase.

The Gift Card will be sent via email to the specified recipient upon receipt of payment. Please safeguard your Gift Card code. The bearer is responsible for its loss or theft. If your Gift Card is lost or stolen, and you have proof of purchase, please call 1-877-992-5474 or email us at service@beautylish.com and we will issue you a replacement for the balance shown on our records.

Gift Cards purchased from Beautylish do not expire and there are no fees associated with maintaining your Gift Card balance. No sales tax or shipping fees are charged for Gift Card purchases but taxes and shipping fees may apply to merchandise ordered with Shop Credit.

Gift Cards are intended for personal use. Gift Card purchases are non-refundable and not for resale. Beautylish reserves the right to cancel any Gift Card orders deemed to be fraudulent. Beautylish Gift Cards are not for promotional use and may not be transferred or exchanged to a third-party for value.

Coupons & Promo Codes

At this time, we don’t offer coupons or promo codes. You may see third-party websites referencing “Beautylish Coupon,” “Beautylish Coupon Code,” or “Beautylish Discount Code,” but these aren’t valid. We also don’t participate in any cashback programs. For more information please see here.

Rewards Programs

Join Beautylish Rewards to earn store credit with every dollar you spend at Beautylish. Beautylish Rewards is currently only available to customers in the US at this time, but we are working to bring it to all our customers internationally. Learn more about Beautylish Rewards.

Sale events

We do occasionally have sales and special events on Beautylish. Please sign up to learn about new product releases and special offers!

Special events

• Gift Card Event Receive a free $20 USD electronic gift card for every $100 USD you spend.

• Lucky Bags In December, we offer mystery bags of beauty products worth $150 USD+ for $75 USD each.

Shipping Information - Shipping to Hong Kong

We offer free shipping to Hong Kong on all orders HK$300 and up. For all other orders, we offer HK$75 flat rate shipping.

We ship using FedEx Express (2-4 business days from order shipment date) and SFExpress (5-8 business days from order shipment date).

Shipping Information

Orders shipped to Hong Kong may require a signature for delivery. We are currently unable to ship to P.O. boxes.

Check Out

As you check out, you’ll see the total price, including applicable duties, taxes, shipping and handling fees before you place your order.

Your credit card will be charged according to the total displayed during checkout.

Customs Duties and Sales Taxes

Duties and taxes (when applicable) are calculated after you enter your shipping information at checkout. Please review your order total before placing your order.

Beautylish collects these fees when you place your order and pays the fees directly to customs on your behalf so no payment is required upon delivery.

Should you ever receive a demand for payment of such duties or taxes from either our shipper or from any customs authorities, please contact us immediately, as such payment should not be required.

Shipping Restrictions

Beautylish offers shipping throughout Hong Kong on most items. However, certain items are not eligible. These include aerosols and alcohol-based products (hair spray, nail polish, nail polish remover, brush cleaner, perfume, etc.), export restricted items, and items with licensing restrictions.

Shipping Destinations

We accept and deliver orders to the following locations:

• Australia
• Austria
• Bahrain
• Belgium
• Brazil
• Bulgaria
• Canada
• Chile
• China
• Colombia
• Croatia
• Cyprus
• Czechia
• Denmark
• Ecuador
• Estonia
• Finland
• France
• Greece
• Germany
• Hong Kong
• Hungary
• India
• Indonesia
• Ireland
• Israel
• Italy
• Japan
• Kuwait
• Latvia
• Lithuania
• Luxembourg
• Macau
• Malaysia
• Malta
• Mexico
• Nigeria
• Netherlands
• New Zealand
• Norway
• Peru
• Philippines
• Poland
• Portugal
• Qatar
• Romania
• Saudi Arabia
• Singapore
• Slovakia
• Slovenia
• South Africa
• South Korea
• Spain
• Sri Lanka
• Sweden
• Switzerland
• Taiwan
• Thailand
• UAE
• UK
• US

Shipping Address

To ensure timely delivery of your order, please be sure to provide an accurate shipping address. Please spell out the destination city and avoid abbreviations, misspellings, and typos, as these can cause delays in delivery.

Changing Your Shipping Address After Placing an Order

If you realize you have made an error with your shipping address after placing your order, please contact us immediately by email (service@beautylish.com), phone (1-877-992-5474), or live chat. We will do our best to help you adjust your address before your order is shipped.

Shipping to Multiple Addresses

Unfortunately, we do not currently support shipping to multiple addresses within a single order. If you need to ship items to multiple locations, please place separate orders for each address. Please note that shipping fees and taxes (if applicable) will apply to each separate order.

Combining orders

We cannot guarantee that multiple orders can be combined into a single shipment. If you wish to group your items together, you can cancel your existing orders and place a new order for all the items you want to purchase.

Delivery status

When you place an order you will get a confirmation email once the order is confirmed. Once the order has been handed over to our shipping courier, you will get a shipped email, which includes the shipping carrier, tracking number, and a link to track the order status.

You can also find tracking number by logging in to your account and navigating to "Your Account" > “Order History”.

Order not delivered

If you haven't received your order yet, please follow these steps:

• Check the delivery status of your order on the courier's tracking website.
• If the status is showing as "delivered", but you haven't received your order, or if you encounter any other problems, please contact us immediately.

We will investigate the issue and work with the courier to resolve any delivery problems as quickly as possible.

Shipping & Packaging

Our Fulfillment Teams in San Francisco, Philadelphia, and Hong Kong thoughtfully wrap and securely pack your products to ensure they arrive quickly and safely. For orders shipped to third party or freight shipping companies, we are not liable for late deliveries or items that may arrive missing or damaged.

Email service@beautylish.com if you have any questions about when your order will arrive.

Credit Cards

We currently accept credit cards from Visa, MasterCard, American Express, Discover, Diners Club, and JCB.

For order placed with payment in full (non-Flexible Payments): You will not have access to the funds (order total amount) in your account immediately after the order is placed.

For orders placed with the Flexible Payments option: For the first scheduled payment amount, you will not have access to those funds in your payment account immediately after the order is placed.

Enter your billing address exactly as it appears on your credit card statement. Contact your bank or credit card company if you need the billing address associated with your account.

For your security, we require you to enter your 3- or 4-digit card security code (CVV).

Most Cards:

Three digits are printed directly to the right of the signature strip on the back of the card.

American Express

Four digits are printed on either the right or left side above the 16-digit number on the front of the card.

Debit Cards

Debit cards are processed similarly to credit cards in that you will not have access to the funds in your account immediately after the order is placed.

If you cancel or return your order, it may take 3-5 business days for the funds to be returned to your card once we process a refund. We can only issue a refund to the exact same card the order was placed with.

Prepaid Cards

Prepaid cards are processed similarly to credit cards in that funds are deducted from your card immediately after the order is placed.

If you cancel or return your order, it may take 3-5 business days for the funds to be returned to your card once we process a refund. We can only issue a refund to the exact same card the order was placed with.

PayPal

We accept payment via PayPal. Choose "Pay with PayPal," at checkout and follow the prompts to log into your PayPal account.

If you have multiple payment methods added to your PayPal account the default payment method will be used to process your transaction.

Apple Pay

We accept Apple Pay when you check out using our iOS App.

Apply Pay is also available through the Launch Club iOS App and the website (if you are using Safari on iOS or Mac).

Flexible Payments (available in select locations)

Instant Approval

Flexible Payments is available on all orders $50 or more in select locations.* There’s no credit check or approval process. If your order is eligible, you’ll see Flexible Payments as a payment option at checkout.

No Interest or Fees

Flexible Payments is a simple and free way to pay for your order over time. We never charge extra fees or interest.

• For orders $50 to $99.99, your order total will be split into two monthly payments at checkout.

• For orders $100 or more, your order total will be split into three monthly payments at checkout.

Easy Monthly Payments

When you pay with Flexible Payments, your order total is split into easy monthly payments at checkout. You pay your first payment when you check out and we ship your order immediately.

If your order total is $50 to $99.99, you pay 1/2 of your balance at checkout (plus all taxes, duties, and shipping costs). Your next payment will be charged to your card on file automatically in one month.

If your order total is $100 or more, you pay 1/3 of your balance at checkout (plus all taxes, duties, and shipping costs). You’ll pay the rest in two monthly payments, automatically charged to your card on file.

*Currently available for customers in Australia, Canada, Denmark, France, Germany, Ireland, Israel, Macau, New Zealand, Norway, Saudi Arabia, Singapore, Sweden, Switzerland, Taiwan, UAE, the UK, and the US. only. See Terms & Conditions for more information.

Terms & Conditions

By submitting the first payment for your order using Flexible Payments, you are authorizing Beautylish to automatically charge your credit card (or another payment method on file) for future scheduled payments. Beautylish may retry your payment method(s) if we are unable to successfully charge a scheduled payment.

We do not charge interest or fees. The payment schedule and amounts due are displayed at checkout. If your order exceeds $300, Beautylish may require a higher first payment.

Flexible Payments is available to qualifying customers in Australia, Canada, Denmark, France, Germany, Ireland, Israel, Macau, New Zealand, Norway, Saudi Arabia, Singapore, Sweden, Switzerland, Taiwan, UAE, the UK, and the US on eligible orders which total $50 USD or more (before taxes, duties, and shipping costs). No credit check is required to use Flexible Payments.

Flexible Payments is limited to one outstanding order per customer, household, or related user at any given time. This applies even with different accounts, shipping addresses, payment methods, and billing information.

Store Credit

Store credit can be viewed in the Store Credit section of Your Account. If you have store credit, it will be automatically applied to the total of your next order (including any applicable shipping fees, taxes, and/or duties). Any remaining balance can be paid with the payment method of your choice. Store credit is not redeemable or exchangeable for cash. If your order is returned or canceled, any store credit used to pay for it will be returned to your account.

Store credit earned during the Gift Card Event expires one year after it is issued. Store credit from Beautylish gift cards does not expire.

Fraud Protection

All payment forms are subject to verification and review. We reserve the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity.

Returns

If you are less than completely satisfied with your purchase, you may return your order within 60 days (from the delivery date) for a refund. We regret that we are unable to cover return shipping costs or refund the original shipping and duties charges unless the return was due to our error.

Products must be returned in new or gently used condition. If your product arrived either damaged or defective, please contact us right away.

Sets/bundles are sold as-is and products cannot be substituted, customized, and/or returned individually.

Products marked as final sale are not eligible for return.

If you would like to return an order:

1. Contact us to receive return instructions and address.

2. Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order. Please allow 1 to 2 weeks for receipt of the return at our office.

3. Once we have received your package, your refund will be issued in the original payment method within 5 to 7 business days. Any store credit used will populate back to your account immediately. Unfortunately, we are unable to refund any applicable duties and taxes from international orders.

Refunds are made to the original form of payment (e.g., credit card, PayPal or store credit). If your purchase was paid with both store credit and another payment method, the store credit portion of your refund will always be issued first. Once the maximum originally spent with store credit is reached, the remainder of the refund will be credited back to your original payment method.

For example:

• Your order total was $100.

• Payment was made with $20 store credit and $80 via credit card.

• The total refund amount to be applied is $50.

• The refund will be applied as $20 back to store credit and $30 to credit card.

Refunds for Flexible Payments orders will credit toward any outstanding payment due to us. Once all outstanding payments have been credited, any remainder will be credited back to your original payment method.

Exchanges

We are unable to offer exchanges, but we are glad to assist you in returning your order and completing a new order for the new item(s) you want.

If you would like to exchange your item(s):

1. Contact us to receive return instructions and address.

2. Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order.

3. Once we have received your package, we will process a store credit to your profile which will appear on your account immediately.

Item Missing

We strive to ensure your order arrives perfectly, but if you experience any issue, please reach out to us by email (service@beautylish.com), phone (1-877-992-5474) or chat.

Damaged items, Wrong items

We strive to ensure your order arrives perfectly, but if you experience any issue, please reach out to us by email (service@beautylish.com), phone (1-877-992-5474) or chat.

Create an account

To register an account, just click on the "join" button at the top right of the page. You will then be displayed with a screen to register. You can use your Facebook account to register. If you do not have a Facebook account, please click "I don't have a Facebook account."

This will then take you through to enter your details and set up a password.

Forgotten Password

If you’ve forgotten your password, you can reset your password at the Forgot Password Page. Just enter the email address you used to sign up for Beautylish and we'll send you an email containing instructions to reset your password.

Profile Settings

Language Setting

Desktop

• Look for the flag icon located at the top right of the page.
• Click on the flag icon and select your desired location from the list.
• Choose your preferred language from the drop-down menu.
• Click on the "Set Preferences" button to save your settings.

Mobile

• Tap on the menu icon (three horizontal lines) located at the top left of the page.
• Tap on the flag icon.
• On the Choose Your Region page, select your desired location.
• Choose your preferred language from the drop-down menu.
• Tap on the "Set Preferences" button to save your settings.

Newsletter

Subscribe to the Beautylish newsletter

You can check and manage your newsletter subscription status from "Your Account" > Emails & Notifications. If you are subscribing to our newsletter and still not receiving them, please add us to your safe sender list to allow our emails to come safely into your inbox without them being placed in your junk or spam folder.

Unsubscribe from the Beautylish newsletter

You can unsubscribe from our emails at any time. You can click on the unsubscribe link at the bottom of the latest email you received. Or, you can log into your account and go to "Your Account" > Emails & Notifications and click the “Unsubscribe” button.

Remove account

To remove your account, please go to "Your Account" > “Delete Account” under General Settings.

Photos

You can manage your photos by going to Your Photos, found in the drop-down menu under your name. On this page you can upload, edit and delete photos. You can also see how many views, likes, and comments your photos have received.

Please refrain from uploading other people’s work. We want to be see your most creative and inspiring beauty-related photos! Don’t be afraid to get imaginative and have fun!

For a chance to be featured, make sure to upload clear, high resolution photos that show off the details of your work. And don’t forget to categorize by photo type, and tag your photos with the products you used to create your look.

Note: these actions can only be done on the web at this time. We will be adding this feature to our mobile apps.

For more tips on taking awesome photos, check out the links below:

Photography Tips for a Beautiful Shot

Framing the Perfect Beauty Shot

Lighting Tips to Make Your Makeup Shine

Inexpensive Tutorial Lighting Tips

Beginner’s Guide to Finding Your Perfect Camera

Reviews

Beautylish reviews provide members with an insightful account experience with a particular product. To view or post a review of a product simply use the search tool in the upper left hand corner of the home page or visit the our Reviews Page.

Useful reviews sometimes include the product application, color, and texture; comparisons to similar products; and the value of the product. The same product often works differently for every person, so be sure to include any personal characteristics that might have affected your experience.

For more information visit our Review Guidelines

If there is a product you would like to review but cannot find it on Beautylish, suggest it! You can do so by visiting our Product Suggestion Form.

You can manage, edit and share your reviews by going to “Your Reviews”, found in the drop-down menu under your name.

Note: these actions can only be done on the web at this time. We will be adding this feature to our mobile apps.

Videos

You can manage your videos by going to Your Videos, found in the drop-down menu under your name. On this page you can link a YouTube Channel, import videos, and also see how many views, likes, and comments your videos have received.

These actions can only be done on the web at this time. We're hoping to add this feature to the iOS and Android apps soon.

Linking your YouTube Channel

To link your YouTube Channel, make sure you are signed into your YouTube account. Click on the “Link your YouTube account and choose videos.” button on the Your Videos page. You will then have the ability to link your beauty related videos directly from YouTube.

Tips for video creators

For a chance to be featured, make sure to upload clear, high resolution videos that show off the details of your work. And don’t forget to tag your photos with the products you used to create your look.

For more tips on creating awesome videos, check out the links below:

Best Video Recording Locations

Audio Tips for Video Tutorials

Inexpensive Tutorial Lighting Tips

Finding Your Confidence on Camera

How to Talk to Your Audience

Get Over Recording Jitters

4 Quick Tips to Improving Your Videos

How to Find Inspiration For Your Videos

Notifications & Recent Action

Beautylish is a social environment. You have the ability to “follow” other members, and other members have the ability to interact with you. To “follow” someone, simply click on the gray heart on their profile picture - it will then turn green and show you are now following them. You now have the ability to see their actions on the Beautylish page such as reviews, pictures, photos they like, and topics of discussion they are involved in or have posted.

You can view all of these actions through your Notifications & Recent Actions. You can locate this on the Beautylish homepage in the right hand panel as well as by visiting Your Notifications, found in the drop-down menu under your name.

Your Notifications will show you every interaction with your page where as Recent Actions will show you what the people you have followed are up to.

To see your Notifications via the app, click on “Settings” followed by “Your Notifications.” To view all of your followers, simply visit your profile and scroll down and click on the link that says “See All Of Your Followers.” You can view an entire list of all of your followers there.